Need Help?
FAQs
1. What does Duvera Services Do ?
a. Duvera Services is a leading cleaning company in Sydney, Australia that is experienced with cleaning offices, childcare centers, churches, gyms, universities, stratas, medical offices, and other commercial businesses.
2. What are the areas where you provide your services ?
a. Duvera services are available in Sydney, Australia
3. What is the difference between Duvera Services and other cleaning service companies?
Duvera Services has been in business with so much passion towards itself. With that, we had gained so many innovative techniques to make your work efficient with lesser time with the quality guaranteed. We also hire fully trained and experienced cleaners that will represent our
company name to the market. Our staff only promise nothing but excellent results.
4. Should I stay in the office during the cleaning process ?
We do not oblige our customers to stay while we do what we need to do. We understand that people are busy too and that they have their own duties to fulfill. Duvera services cleans after hours while the entire office sleeps. This will ensure that we are not disrupting any work that is being done in the office during the daytime. In some cases, customers also prefer cleaning during working hours – we are also totally fine with that.
5. When the Duvera services team will be at my office?
With Duvera Services, you tell us what time we can start cleaning the premises.
6. Can I cancel a booking ?
Absolutely, just give us a heads up at least 24 hours
7. Do we have to sign a contract ?
Maintenance Agreement is being practiced in the Duvera services. The only difference is, our Maintenance Agreement is non-binding. We only need a 30-day notice in case you choose to terminate your contract with us. Duvera Services will not, in any way, force you to sign anything that will keep you from canceling the agreement.
8. What can I expect before cleaning ?
The moment that you hire us, our staff will ask for you to provide the billing information that we need and to sign a Maintenance Agreement.
9. What does your team not clean ?
If you are a restaurant, we are not trained to clean the kitchen equipment. Other than that, we can do anything that floats your boat.
10.What kind of chemicals and machines do you use ?
We use a wide variety of gentle and safe cleaning products. Material Data Sheet is also available upon request. The cleaning equipment that we use are all up to date and well maintained.
11. What are your rates ?
The rate varies from one premise to another. Duvera Services determines the rate by sending the Sales Manager over for a quick quote.
12.How do I pay for your Duvera services ?
Paying us is very easy. Invoices are being sent every month. Our dear customer has the flexibility to either pay through electronic fund transfer, credit card, or by sending a cheque in the mail.
13.Why should I trust Duvera Services ?
Duvera services is an outstanding cleaning company. We have all our insurances in place to add more credibility and security to our loyal customers
14.How can green duvere services ensure health and cleanliness of my office ?
Duvera Services only uses the most gentle and safest cleaning agent there is.
15.Do I have to provide cleaning supplies or equipment?
Duvera services covers the cleaning chemicals and bin liners. We also supply toilet paper, hand towels, and other toilet consumables. Quotation for the supplies will be sent to you upon request.
16.Can I tip your cleaner ?
Duvera Services appreciates the gesture but we do not want the cleaner to get used to it. We assure you that our cleaners are well compensated.
17.Can I book a same day cleaning ?
Duvera Services normally calls for a 24-48 hour period when it comes to urgent bookings. This is necessary for us to arrange the cleaning team